What makes an item customized?
If your order includes a decal (whether applied to another product or not) it is considered customized. [ ie. ring dish, Starbucks cup, decals, key dish, etc.]
If you picked any color (garment color or design color) on your order it is considered customized.
ALL customized items are NOT eligible for exchange.
If the details that are needed to personalize your item are not provided with your order, we will attempt to contact you via Email. If no response is received we will have no choice but to cancel your order.
How can I exchange item?
We must be contacted within 3 days of receipt of package – prior to sending package for exchange.
Item must be returned in same condition it was received. (Not washed or worn, no odors – including perfume, deodorant, laundry detergent, etc.)
Include note of details for exchange – ie. size needed
Package needs to be shipped with tracking and/or delivery confirmation to:
Southern September Charm
11807 Barrymore Ln
Magnolia TX 77354
Exchange will take place after we receive the item and confirmed it is in the ORIGINAL condition.
Once your new item is ready to ship we will email you return postage invoice to ship your new item.
How long will it take to receive my order?
PROCESSING TIME + SHIPPING TME = ORDER ARRIVAL TIME
Our standard processing time is 5-7 business days. This does NOT include shipping time. Shipping time will be based on your selection at checkout.
USPS First Class = 2-5 Business Days
USPS Priority = 1-3 Business Days
Please allow for Processing time AND shipping time when placing your order.
Once we ship your order it is at the mercy of USPS and we cannot be held responsible for delays by USPS.
Can I change my shipping address after my order is placed?
No. The only way to change your address to CANCEL your order and REORDER with the correct shipping address. All returned or undeliverable mail will be at the expense of the Buyer.
How do I wash my new clothing?
We recommend machine wash inside out and hang to dry unless other instructions are provided with your order.